· Common PC errors
·
Types of Personal computers
·
Identifying key parts of a Personal Computer
·
Basic Software components
·
Overview of PC Operations
·
Operating Systems (OS)
·
Disk Operating System (DOS) How DOS works
Chapter 2 - CPU CASE AND POWER SUPPLY
·
Types of PC case
·
Functions of a CPU Case
·
Front Panel connectors
·
Removing CPU Case
·
Cleaning the PC case
·
PC Cooling System
·
PC Cooling system maintenance
·
Power Supply
·
Common Power Supply problems
Chapter 3
- The PROCESSOR
·
Types of CPU dual core, core 2 duo, quad core
etc..
·
CPU socket/slot types
·
Comparing different types of CPU
·
How to identify CPUs physically
·
Physical installation of CPU
·
Installing CPU fan
·
CPU Benchmarking
·
CPU Overclocking
·
Upgrading CPU
·
CPU maintenance
·
CPU cleaning procedures
·
Troubleshooting & testing CPU using
processor diagnostic test
Chapter 4 - The MOTHERBOARD
·
Types of motherboards
·
Motherboard layout, form factors
·
Motherboard Identification
·
Motherboard components
·
ROM BIOS
·
Motherboard BUSSES
·
Configuring motherboard jumper settings
·
Upgrading motherboards
·
Signs of trouble with the motherboard
·
Common motherboard problems
·
Motherboard Maintenance
·
Motherboard Cleaning procedures
·
Troubleshooting and testing motherboards
Chapter 5 - The
MEMORY
·
Types of Memory
·
Comparing different types of memory
·
Memory identification
·
Adding and Removing Memory
·
Memory packaging
·
Memory upgrading
·
Memory Maintenance
·
Memory cleaning procedures
·
Determine failed memory devices using memory
diagnostics test
·
Troubleshooting RAM errors
Chapter 6 - STORAGE DEVICES
·
The HARD DRIVES
·
Types of hard drives
·
Hard drive manufacturers
·
Hard Drive Identification
·
Identifying drive capacity
·
Hard drive controllers
·
SATAIDE/SCSI cables
·
Hard drive configuration (Master/Slave layout)
·
Hard drive installation
·
Upgrading to large Hard-disks
·
Optimizing hard disk performance
·
Hard drive maintenance
·
Hard drives problems troubleshooting and repairing
·
The FLOPPY DRIVES
·
Types of diskettes
·
Floppy drive identification
·
Floppy drive controller
·
Setting drives and cable orientation
·
Replacing a floppy drive
·
Floppy disk and drive Care
·
Floppy drive maintenance
·
Floppy drive cleaning procedures
·
Floppy drive problems and solutions
Chapter 7 - OTHER DATA
STORAGE DEVICES
·
CDROM drive
·
DVD/DVD+R/RW drive
·
CD-R drive
·
CD-RW drive
·
CD/DVD controllers
·
CD/DVD configuration (Master/Slave layout)
·
CD/DVD installation and upgrading
·
Transfer Speed
·
Device Data throughput
·
CDROM maintenance
·
CDROM cleaning procedures
·
Trouble shooting and repairing common CDROM
drive problems
·
REMOVABLE DRIVES
·
Troubleshooting External Storage device
Chapter 8 - I/O DEVICES & DISPLAYS
·
PC MONITOR
·
Keyboards
·
Connecting keyboards
·
Keyboard maintenance
·
Keyboard cleaning procedure
·
Troubleshooting and Repairing common keyboard
errors
·
Joysticks
·
Web Cams
·
Connecting a Web Cam
·
Maintenance of a Web Cam
·
Speakers
·
Connecting Speakers
·
Maintenance of speakers
·
Printers
·
Types of printers
·
Installing a printer
·
Diagnosing Printer problems
·
Solving common printer problems
·
Mouse
·
Mouse interfaces (PS2, Serial, USB and wireless)
·
Mouse cleaning procedures
·
Troubleshooting and repairing common mouse
problems
Chapter 9 -
EXPANSION CARDS/PERIPHERAL DEVICES
·
Expansion Slots
·
Proper insertion of expansion card
·
Replacing and removing expansion card
·
PCIE / Display /Video or Graphics card
·
Graphics adapter installation
·
Adding ad Removing video card
·
Display card Maintenance
·
Display card cleaning
·
Symptoms of trouble with display adapter
·
Common problems of graphics adapter
·
TV Cards
·
Adding and Removing TV tuner card
·
Sound Cards
·
Adding and Removing Sound card
·
LAN Cards
·
Adding and Removing LAN card
·
Modem
·
Adding and removing Internal modem
·
Adding and removing External modem
·
Scanner
Chapter 10 - PC
PORTS
·
Serial Port
·
Configuring Serial port
·
Symptoms of trouble with serial port
·
Repairing common serial ports problems
·
Adding and replacing serial ports
·
Parallel Port
·
Configuring parallel port
·
Symptoms of trouble with parallel port
·
Repairing common parallel port errors
·
Adding parallel port
·
USB Port
·
Symptoms of trouble with USB port
·
Repairing common USB errors
·
Firewire Port
·
Symptoms of trouble with Firewire port
Chapter 11 - PC
Assembly/Disassembly
·
Safety Concerns
·
Heat Factors
·
Static Electricity
·
Electro Static Discharge (ESD)
·
Radio Frequency Interference
·
AC Power
·
Spikes, Brownouts, Blackouts
·
UPS
·
Common errors occurring after PC Assembly
·
Properly assemble a Personal Computer
·
Properly disassemble a Personal Computer
Chapter 12 -
BIOS/CMOS Management
·
BIOS
·
Function of a BIOS
·
Accessing CMOS Setup
·
Navigating and Changing CMOS values
·
Upgrading the BIOS
·
Troubleshooting system faults using POST
·
BIOS and POST codes
·
Using POST audio and Video error codes
·
Standard IBM POST error codes
·
Determining what POST can not test
·
Upgrading the BIOS
Chapter 13 - Advance
PC HARDWARE Servicing
·
PC Troubleshooting strategy
·
Designing a troubleshooting methodology
·
Establishing where to begin the testing
·
Determining common causes of failures
·
Finding and isolating the board with the problem
·
Utilizing advance diagnostic programs to test
for:
·
Solving Interrupt (IRQ) and I/O conflicts
MODULE 2 - ADVANCED PC SOFTWARE CONFIGURATION,
TROUBLESHOOTING & DATA RECOVERY
Chapter 1 - Introduction
·
Common Windows errors
·
Desktop Operating Systems
·
Network Operating Systems
·
Overview of Windows Operating System
·
Windows Boot Process
·
Windows configuration files
·
Windows core files
·
Windows System Directories
Chapter 2 - DOS Essentials
·
MS-DOS Overview
·
Function of DOS
·
DOS boot process
·
DOS system files
·
DOS interface (CLI)
·
Types of DOS commands
·
Common DOS commands
·
Common DOS errors
Chapter 3 - Windows File Systems
·
FAT (File Allocation Table)
·
Types of File Systems (FAT16, FAT32, VFAT,
·
NTFS4, NTFS5 & HPFS)
·
File System Care
·
Checking the drive for errors
·
Supported File Systems of different versions of
Microsoft Windows
Chapter 4 - HARD DISK MANAGEMENT & CONFIGURATIONS
·
Hard disk configurations
·
Hard disk partition
·
Primary Partition
·
Extended Partition
·
Logical Drive
·
Volume
·
Preparing a brand new hard drive
·
Partitioning a Hard Drive
·
Formatting a Hard Drive
·
Deleting Hard Disk partitions
·
Hard Disk Diagnostic test
·
Repairing the Master Boot Record
·
Fixing a damaged partition table
·
Repairing Hard Disk with Bad Sectors
·
Low-level Formatting a drive
Chapter 5 - Operating System Installations and upgrades
·
Hardware requirements
·
Hardware compatibility
·
Common errors during installation
·
Installing Windows 98
·
Upgrading Windows 98
·
Installing Windows XP/Vista/Windows 7
Chapter 6 - Hardware Device Driver Installation
What is a Device driver?
Function of a
device driver
Determining
hardware model & manufacturer
Where to find
Hardware drivers
Searching for
drivers in the internet
Installing device
drivers (Video card, LAN card, Modem, printers etc..)
Post-install
operations
Chapter 7 - Software Installation
·
Software compatibility
·
Hardware requirements
·
Dealing with failed installation
·
Installation methods (Control Panel, Installer)
·
Installing Software (MS-Office, Anti-Virus,
Network games programs etc..)
·
Software updates and Service packs
·
Uninstalling Software
·
Dealing with failed uninstallation
·
Manual Removal of installed Software
Chapter 8 - Virus
Management: Detecting and Removing
·
What is a virus?
·
Types of virus
·
Spyware, Adware, malware viruses
·
Preventing Virus infections
·
Protecting Key System files
·
Checking for Macro viruses missed by anti-virus
programs
·
Protecting against script based virus.
·
Symptoms of an infected computer
·
Deciding what anti-virus program to install
·
Installing Anti-Virus programs
·
Installing Anti-Spyware, Malware and Adware
program.
·
Diagnosing, Treating and Removing Virus
infections
Chapter 9 - DATA RECOVERY Concept
·
How disk drives work
·
Understanding Tracks, Sectors, Cylinders and
Clusters
·
Master Boot Record
·
Partition table
·
Troubleshooting strategy concepts
·
Running Scandisk to check for disk errors
·
Correcting errors reported by scandisk
·
Causes and symptoms of a corrupted FAT
·
Repairing lost and cross-linked files
·
Surviving Disk Disasters
·
Understanding Disk error messages
·
Creating emergency rescue disk
·
Using Disk repair tools
·
Recovering Files and Directories
·
Recovering erased Files
·
Transferring recovered files to backup disk
·
Editing Disk sectors
·
Reviving non-bootable disk
·
Repairing the Master Boot Record
·
Fixing a damaged partition table
·
Dealing with accidental Reformatting
·
Unformatting a drive
·
Removing Disk Fragmentation
·
Using Backup utility program
·
Fixing common disk problems
·
Solving ?Invalid drive specification
Chapter 10 - Configuring and Troubleshooting WINDOWS
·
General Troubleshooting Methodology
·
What to do when Windows failed to start
·
Windows Plug n Play Architecture
·
Windows boot files
·
Windows Start-up process
·
Troubleshooting Windows Start-up problems
·
Dual booting Windows 98 with Windows XP/2000
·
Creating Emergency Repair Disk (ERD)
·
Solving common Windows errors
·
Windows XP Administrative Tools
·
Computer Management Console (Adding, Editing and
deleting partitions)
·
System Tools, Services and applications
Chapter 11 - The WINDOWS REGISTRY
·
What is a Registry?
·
Registry entry structure
·
Modifying Registry Entries with Regedit and
Regedit32
·
Backing up registry entries
·
Preventing registry backup failures
·
Repairing corrupted Registry files
·
Removing Unwanted Registry entries
·
Solving Registry entry conflicts
Chapter 12 - DISK IMAGING/CLONING
·
Disk Cloning Concept
·
Advantages of Disk Cloning
·
Issues to consider before cloning a drive
·
Preparing for Disk Cloning
·
Disk Cloning Software
·
Disk Cloning using GHOST
·
Dealing with accidental or mistakenly cloned
drive (Uncloning a drive)
·
Common disk cloning error Solving Disk Cloning failures
LAPTOP Servicing, Assembly, Hardware Troubleshooting
and Repair
TOPICS
COVERED
- Introduction to
laptop industry
- Pricing of brand
new and used laptop
- Familiarization
of different models of laptop
- Basic Laptop
handling and care
- Mastering the
different gadgets integrated with the laptop
- Familiarization
of the tools for repairing laptop
- Hardware
component familiarization and identification of each models and
generations of a laptop.
- Component
identification
- Installing and
upgrading hard disk drives
- Installing and
upgrading memory modules
- Disassembly and
reassembly of laptops
- PCMCIA device
configuration
- Keyboard service
- Hard disk
management
- IDE to mini IDE
interface
- Wireless
networking
- Data recovery
and
password recovery procedures - LCD panel
disassembly and servicing of LCD panels
- Wireless network
management of laptops
- Downloading
links to popular laptop models
- Tips and tricks
our Trainers acquired from years of experiences.
